Wellth Internship
Throughout my internship at Wellth I focused on designing user-centric solutions to improve healthcare adherence.
By tackling user problems, this internship gave me the opportunity to create a difference in the lives of chronic disease patients every day. My work is under NDA. This page only shows certain work and my main learnings
DURATION
10 Weeks (Summer 2023) + Part-Time (Fall 2023 + Winter 2024)
TAGS
UI/UX Design
Graphic Design
FIGma
Interaction Design
Haptic Feedback
FIGJAM
01 Introduction ⭐
Wellth reaches and motivates individuals struggling to adhere to care plans, rewarding them for healthy behaviors through daily engagement.
Members get reminders for their daily behaviors—such as taking medication or testing blood glucose levels
Using their smartphone, members take a photo of their check-in task. Wellth validates the check-in and analyzes it for patterns to identify indicators of nonadherence.
Once they’ve successfully completed all their check-ins for that day, members are notified that they kept their daily incentive amount.
02 My work 💼
The enrollment form and internal dashboard is used to convert prospects into members by enrollment specialists. By identifying pain points and shadowing the onboarding process, I was able to focus on enhancing productivity and employee satisfaction.
Through researching a streamline method to simplifying the enrollment form, I found that it could be very simple if the information was displayed intuitively. I proposed a self-enrollment flow which is now a current feature of Wellth
I created celebrated users by honoring different milestones or achievements throughout the year making them feel like they’re a part of the Wellth community. It was driven by an emotional desire to connect with your customers and employees by entertaining, delighting, and expressing gratitude.
I created a box design for internal customers. Each box was personalized with a special message.
Other Projects
Haptic Feedback
Scoping possibilities in haptic feedback in order to intuitively communicate different messages and urgencies to users
Opening Animation
Designing a splash screen animation by animating the logo to bring delight to users
Custom Notifications
Researching best practices and conceptualizing custom notification processes that will best personalize each user's process
03 reflection 🪞
I could never have imagined how much I would learn, grow, and absorb these past few months. Despite the internship being mostly virtual, I still had so many great chances to work with amazing designers and make connections with them. Here are some of the biggest takeaways.
👓
Redesigns from an already existing version might be more intuitive and useful however, changing a process that has been established will be met with opposition. Each change should be paired with a metric and concrete reasoning.
🌎
This internship prioritized how information could be intuitively displayed. This meant I had the opportunity to hold feedback sessions, shadowing agents, and more. I truly enjoyed learning about the healthcare industry which opened a new possibility.
🌎
I found the importance of designing for things that you care about. Listening to Wellth users express gratitude for how this app has impacted their lives was an invaluable experience.